do I add a new realtionship name to CMS?
First - Add the new name to CMS with the
"New Name" or "New Relationship" workflow.
Second - Use the Relationship screen to the
create the new relationship.
More Help - Click Help o the Help menu to
view instructions for using workflows or the Relationship screen. If
you don't have the help files you can download* it here.
can I create a document template?
Solution: This is an
administrative task requiring access to CMS maintenance utilities and
will normally be complete by your CMS administrator. If you are the
administrator, access help in Maint for information about how to create
document template. If you don't have the CMS Administration help file
you can download* it here.
the files but I get an error when I try to download the Manuals. How
can I download them?
Cause: Your Internet Browser is
configured to automatically open the files.
Solution: Once you see the list of manual
documents do the following,
1. Right-click on the file you want to download.
2. Select "Save Target As" from the pop-up menu.
3. Select a location to save the file. Remember this so you can find it
4. Click "Save" to start the download of the file.
Note: This process can be used to download
any file from our site.
need to reinstall CMS. What do I need to do?
Solution: The install file is located on a
shared folder on your CMS server. If this isn't availabe the install
file and installation documentation can also be downloaded from our downloads webpage. A username and password
is required to download the files. Contact
CMS support for a username/password.
can't log into CMS. When I open CMS, the updater starts and I get
a "Cannot create CMS.exe" and "Server not Responding" error.
Cause: CMS.exe is trying to update itself,
but the file is still opened and cannot be overwritten by windows which
causes the "Cannot create CMS.exe" error.
Solution: We've modified CMS.exe so that
this won't happen in the future, but you will have to run the
updater.exe to fix the current CMS.exe. Please follow these steps:
Step 1 - Right-click on the CMS icon and select "Properties" from the
Step 2 - Click the "Find Target..." button on the CMS Properties
Step 3 - Double-click on the "Updater" file in the list.
Step 4 - The updater will update CMS.exe and show the login screen.
This should only have to be done once. CMS can be opened normally after
trying to install CMS, but no files will download and I'm getting
a "Server not Responding"
error. Other computers are running CMS, so I know that it's up. Why
won't it install?
Cause: CMS.exe is trying to update itself,
but isn't able to connect to the middle tier.
Solution: There are several things you can
Step 1 - Open a DOS window (Click Start/Run/cmd) and type ping followed
by a space and the address or name of your server. If you get a message
"Response timed out" then you don't have a network connection to your
server, or you have the wrong Address or name for your server. Double
check that your network cable is plugged in and that you are using the
correct name or address, and try again.
Step 2 - In some circumstances, other software can 'grab' the network
and not release it. This will preclude CMS from making a connection.
Close any other open software (Including any browsers) and try again.
If that does not resolve the problem, open the Task Manager (right
click on the gray task bar and click on Task Manager), go to the
Processes tab, and then click on the Image Name to alphabetize the
list. Look for anything that starts with Java or JREW. If either are
running, highlight them, and then click the End Process button, and
then try to install CMS again.
any issues with CMS and XP Service Pack 2?
Solution: CMS was tested immediately after
the release of SP2. Starting with a base install of XP
Professional we installed and tested
CMS. After installing SP2 we continued to test CMS
in the under the same conditions and experienced no problems.
Note: No configuration changes were
made to the default SP2 setting during our testing. The computer
used in this test did NOT belong to a Domain or Active Directory.
Individual or Group Policies specified by your technology
administrators may affect the default configuration of the service
pack. We recommend testing CMS with SP2 prior to installation on
all computers running CMS. Please contact your technology
administrators and/or CMS
Support if you have any questions.
Test machine specs: 1.8Ghz CPU, 512MB,
120GB hard drive, & XP Professional SP2.
* Username and Password are required to